Terms and conditions of purchase

Thanks for reading our terms and conditions of purchase.

Naranjas Miguelito is a project of the Sanz family, who grows, commercialises and distributes online through the website www.naranjasmiguelito.com, owned by company Citrícola Condado S. C. A.., established in Calle Muelle de Portugal nº 39, entreplanta C, 21400, Ayamonte, Huelva, ID F-21230362, with whom we are associated.

These general conditions of sale and service with the website www.naranjasmiguelito.com define the rights and obligations of the parties within the framework of products and services for naranjasmiguelito.com. The customer declares being aware of and accepting the rights and obligations when making a purchase.

· Read more...

Terms and conditions of purchase of CITRÍCOLA CONDADO, S. C. A. naranjasmiguelito.com

1 Purpose and scope

These provisions are intended to regulate the use of electronic services selling different products and services offered by Citrícola Condado S. C. A.., a trading company that operates online from their website www.naranjasmiguelito.com selling agricultural products.

The below clauses form the framework agreement that all users browsing (www.naranjasmiguelito.com) are required to acknowledge and accept. For the purposes only of these general conditions, the term "user" includes any Internet user who accesses the website (www.naranjasmiguelito.com), either directly, either from any other website.

These Terms are binding on both parties and are a comprehensible and inseparable part of the sales contract which effectively operates at the time of signing the order at the request of the customer through the contracting mechanisms specified below. All this is in accordance with the provisions of art. 1255 of the Spanish Civil Code which features the principle of autonomy and agreements between the contracting parties. For all purposes, it is understood that the user accepts the conditions and rules of use here related from the time an order is placed.

Citrícola Condado S. C. A. makes every effort within its means to provide the information on the website (www.naranjasmiguelito.com) truthfully and correctly. In the case that at some point an error outside the will of CITRÍCOLA CONDADO S. C. A.. occurs, it shall be corrected immediately.

The contents of the website (www.naranjasmiguelito.com) may sometimes show provisional information on the nature of some products. In the case that the information provided does not correspond to the characteristics of the product, the customer is entitled to cancel the purchase at no extra cost.

2 Corporate name and ID

CITRÍCOLA CONDADO S. C. A.., established in C / Muelle De Portugal, 39, 21400 Ayamonte (Huelva), ID F-21230362, provides online sale services at its website (www.naranjasmiguelito.com). They may be contacted via the above address or by e-mail to contacto@naranjasmiguelito.com.

The address to place a complaint will be C / Dock Portugal, 39, 21400 Ayamonte (Huelva).

3 Subject matter

These General Conditions govern the procurement of goods, services and advertising to customers /users offered by Citrícola Condado S. C. A.. through its website, www.naranjasmiguelito.com as well as the rights and obligations of the parties involved in any transaction agreed between the two.

4 Legal conditions of service and accountability

Citrícola Condado S. C. A.., in compliance with the provisions of art. 10 of Law 34/2002 of 11 July, through its website naranjasmiguelito.com and these General Conditions provides permanent, direct, easy and free access to comprehensive information on their tax information, headquarters and post address, as well as the customer's details (only accessible to them) they might keep.

5 Conditions for user / client access

Users of the website naranjasmiguelito.com of Citrícola Condado S. C. A.. will be entitled to free access to public information contained in it, although Citrícola Condado S. C. A.. ., reserves the right to restrict access to information, promotions and exclusive offers to their registered customers.

Public information contained in Citrícola Condado S. C. A.. .'s website naranjasmiguelito.com regarding both the company and brands, products, logos, etc. of wholesale companies and manufacturers of the products and services are protected by the laws on intellectual property; advertising, copying, transmission, transfer, sale or use is unauthorized by external customers without the express consent of Citrícola Condado S. C. A.. ., from the product manufacturer or brand owner and logos on the terms provided in paragraph 15 on the Law of Industrial and Intellectual Property.

To place orders on the website www.naranjasmiguelito.com, each client will provide Citrícola Condado S. C. A.. ., voluntarily and under their responsibility, their personal data.

All personal data provided by clients that is fraudulent or false may be considered as a crime of falsification of commercial documents.

Citrícola Condado S. C. A.. . through naranjasmiguelito.com may offer the customer a personal registration system through an email and password to facilitate future transactions. In such a case, it may appoint any password at its own discretion.

The customer agrees to ensure the confidentiality of their own password. Citrícola Condado S. C. A.. . is exempt from any liability for the misuse or negligence by the customer in fulfilling their obligation of confidentiality of their passwords.

6 Prices

Prices of products displayed on Citrícola Condado S. C. A.. .'s website naranjasmiguelito.com include Value Added Tax (VAT), if applicable. Shipping costs applied to each country or area are displayed during purchase and depend on the destination zip code. Citrícola Condado S. C. A.. . has the right to unilaterally modify the price of products and services offered through naranjasmiguelito.com.

To ensure the customer the certainty and safety of the price of their products, this will be the one displayed in the advertising at the time of the order.

If there is a typographical error in one of the displayed prices and a customer makes a purchase decision based on that error, Citrícola Condado S. C. A.. . will inform the customer of such error and the customer is entitled to cancel the purchase at no extra cost.

7 Products and services

At the time of placing the order through www.naranjasmiguelito.com the customer agrees to the validity and effectiveness of the contract involving the parties. CITRÍCOLA CONDADO S. C. A.. . will electronically store the order details.

The sale and delivery commitment made by Naranjas Miguelito is subject to availability while stocks last, so CITRÍCOLA CONDADO S. C. A.. . in its commitment to quality and customer service, tries at all times that the products advertised are available. However, in the exceptional circumstances when there are interactive multiple orders or stocks run out, the order and the contract between the parties shall be void under this clause, fully restoring the client in case of having prepaid an amount, without any compensation due to breach of contract, damages or lost profit.

8 Payment

Citrícola Condado S. C. A.. . and Naranjas Miguelito offer four options of payment. By debit or credit card, PayPal, bank transfer or deposit account.

- Debit or credit card. For your safety CITRÍCOLA CONDADO S. C. A.. . and Naranjas Miguelito use the Virtual TPV of BBVA - Banco Bilbao Vizcaya Argentaria SA, through its payment gateway. All bank details entered are encrypted and transmitted securely to the servers of the bank and then are verified with the issuing bank to prevent fraud and abuse. This method of data entry is secured by encryption technology, thanks to which no third party will have access to any information on bank data entered by the customer. Only BBVA - Banco Bilbao Vizcaya Argentaria SA has access to your bank details; Citrícola Condado S. C. A.. . does no record your data in any way. BBVA-Banco Bilbao Vizcaya Argentaria SA will supply bank statements.

- PayPal. This accredited financial institution guarantees completely secure payments. If you have a PayPal account you can use it and the amount will be charged directly to your associated bank account.

- Bank transfer or deposit. By choosing this method of payment the customer will have to make a bank deposit, indicating their name and order number. The goods will not be shipped until we receive the confirmation of the transfer from the bank. You can also send an email to contacto@naranjasmiguelito.com attaching a copy of the bank receipt to speed up the shipping. Our bank details for the transfer appear in the order confirmation e-mail. There are two ways to make the payment. Go to the closest BBVA Banco Bilbao Vizcaya Argentaria S.A. and make a deposit into our account or make a bank transfer from your account to the account provided in the e-mail. Expenses incurred by this transfer are charged to the customer.

9 Delivery times

Whether there is a bank holiday, has rained or is there any other reasonthat might prevent us from picking the  fruit , we will let you know on the day you place your order so the fruit reaches you freshly picked. Therefore, we recommend that you leave a contact number, as it will make it easier for us to contact you.

Orders can be made on the Naranjas Miguelito website, all day, every day of the week. After confirming these orders will be shipped according to your destination:

• Spain and Portugal: Orders can be placed up until 12 PM and the fruit will be picked and shipped the following day. There are no shipments Saturdays or Sundays, so all orders placed after 12 PM on Wednesday, will be picked and shipped the following Monday. Shipments from the farm are made from Monday to Thursday and the deliveries are made from Tuesday to Friday. Delivery is 1 to 2 business days.

• Balearic Islands or Europe: All orders placed until 12 PM on Sunday, will be picked and sent the following Monday. Delivery to the Balearic Islands is 2 to 3 working days and Europe is 2 to 4 working days.

Delivery is usually between 1 to 4 working days, depending on the location (destination) and route from the shipping company. The packages are distributed by a courier company, so the delivery time depends on the company, without guaranteeing a fixed day, but usually meeting the deadlines.

Europe: currently, we only ship to  France, Germany, Austria, Belgium, Luxembourg, United Kingdom, the Netherlands and Italy. We are sorry for not being able to ship to the Canaries, Ceuta and Melilla as there is no way we can guarantee a short enough delivery time.

An order is confirmed when the payment is validated by CITRICOLA CONDADO S.C.A (Naranjas Miguelito).

Should the customer detect any issues in the goods received or that the parcel is damaged by the time of delivery, this must be stated in the delivery notes and therefore informed to Naranjas Miguelito in less than 72 hours, on the phone or sending an email to contacto@naranjasmiguelito.com. In any case, the customer must check that the goods have been delivered in perfect condition. Subsequent claims after 72 hours of the delivery will not be accepted.

10 Shipping costs

Shipping costs are included in the price only for mainland Spain and Portugal.

Shipping costs for the Balearic Islands and other European countries will have a surcharge proportional to the weight ordered, the shipping area and / or volume of the parcel. It is automatically calculated and included in the price of the order.

11 Returns & exchange policies

You can contact us on contacto@naranjasmiguelito.com within 72 hours of the order arrival and it will be replaced at no extra cost. Naranjas Miguelito will make sure the courier picks up the product you want to return or exchange and a new order will be sent to you in the case that you requested an exchange.

If you want to exchange it for the same product, you can simply state so when you notify us. In the case that you want to exchange for a different product, you will be refunded the difference if your new order is cheaper. If the price is higher, you will be asked to pay for the difference in the amount. We will assume the costs of the extra transportation; exchange or return will come at no extra cost for the client.

Remember to pack the product properly to prevent damage during transport and so it arrives in good condition. If you choose to receive a refund, we will reimburse you via bank transfer within a week. The full amount of the product will be refunded, including shipping costs. If payment had been made by credit / debit card, the amount will be refunded to the card with which payment was made. If the order was paid by PayPal, the amount will be returned to the PayPal account where the payment was made.

Please reject the parcel if it reaches you damaged, letting the delivery person know the reason why you are rejecting it, and we will replace it at no extra cost.

The right to return the goods shall not apply to those customised products or those that for reasons of hygiene or other legally covered exceptions are not subject to return.

Naranjas Miguelito will only accept returns when there has been minimal wear of the product due exclusively to its tasting to decide on its final acquisition without altering the conditions of the product at the time of delivery. Excessive consumption will lead to the return not being accepted.

Products must be returned properly protected in their original packaging, in perfect condition (not damaged).

12 Customer rights

Confidentiality and safety of all customer data in accordance with the current Spanish legislation on data protection.

No dissemination, transmission or publication of any customer data without any written consent.

Not receiving emails or promotional advertising should the customer not wish to.

Check, modify and delete upon request any customer's personal data stored by CITRÍCOLA CONDADO S. C. A.. . in the database, in accordance with the provisions of the "Privacy Policy".

Free access to all open content on www.naranjasmiguelito.com.

Check the status of placed orders at any time.

13 Obligations of the user / client

Save your account information accordingly.

Provide naranjasmiguelito.com correct personal data and contact information.

Only use the information published by naranjasmiguelito.com within the established business relationship.

Not to reproduce, sell or use the information published by CITRÍCOLA CONDADO S. C. A.. . without written consent from the company.

Faithfully use the shopping service provided by CITRÍCOLA CONDADO S. C. A.. . on its website www.naranjasmiguelito.com. The contents should not be manipulated and no conduct prohibited by law shall be carried out towards the company, such as through computer viruses.

Fulfil the purchase agreement once the order is placed and paying the agreed price on a timely manner.

14 Rights of CITRÍCOLA CONDADO S. C. A.. and Naranjas Miguelito

Maintain, modify or suspend the website naranjasmiguelito.com without prior notice.

Modify the price on the offers.

Reject orders due to lack of stock or unpaid purchases.

Reject orders due to an unlawful conduct of the customers, or for any other reason, to prevent fraud.

Do not allow access to computer tools to clients should there be a breach of these conditions. Receive the amount of the customer purchases once the transaction is accepted.

Maintain the website domain and retain full ownership of the purchased goods until full payment by the customer is made.

Reserve the right to make discounts, offers, advertisements and raffles of goods or services on the website www.naranjasmiguelito.com.

Refuse to a request from any member with whom has any dispute. Returns due to a delayed delivery can be rejected if this delay is not to be avoided.

15 Intellectual and industrial property rights

Intellectual property rights (including and without limitation: brands, logos, texts, photographs, icons, images and videos as well as graphic design, source code and other software elements contained on the website www.naranjasmiguelito.com) are owned by CITRÍCOLA CONDADO S. C. A.. and any of the partner companies and manufacturers of the products and services offered. Therefore, they are subject to intellectual and protected rights as established by the Spanish and international legislation.

Without the prior written consent by CITRÍCOLA CONDADO S. C. A.. or, where applicable, the wholesaler or manufacturer of the product, it is not permitted to use, copy, distribute, reproduce, transmit and manipulate any of these rights; these are only to be used when necessary to visit the web page and use the services it offers.

Access to the services provided does not imply that CITRÍCOLA CONDADO S. C. A.. . would waive, transfer, totally or partially, any rights from intellectual or industrial property. Moreover, no content from these rights should be used, modified or distributed without written consent from its owner, without prejudice to the right display and obtain a security copy of such contents, if such right is exercised according to the principles of good faith and if it remains unchanged intellectual property of the owner of such rights is non-commercial use and exclusively for your personal information.

The liability due to the illegal use of protected property rights or intellectual third-party content on this page, or due to any use who violates morality, honour or privacy materials, rests solely within the user, exempting in any case CITRICOLA CONDADO S. C. A.. from any liability arising from such conduct.

16 Security and confidentiality

CITRÍCOLA CONDADO S. C. A.. and Naranjas Miguelito guarantee the security and confidentiality in all communications with their customers. All online transactions, if any, are made through a secure server, based on standard SSL or TLS which protects data against any attempted violation by third parties.

CITRÍCOLA CONDADO S. C. A.. guarantees the protection and confidentiality of personal data, payment information or any other information provided by our clients in accordance with the provisions of the Ley Orgánica 15/1999, de 13 de diciembre de Protección de Datos de Carácter Personal.

All information provided by our customers to CITRÍCOLA CONDADO S. C. A.. ., will be stored in an automated database created and maintained by CITRÍCOLA CONDADO S. C. A.. . Pursuant to the provisions established under the Ley Orgánica 15/1999 de 13 de Diciembre de Protección de Datos de Carácter Personal (Law of Personal Data Protection), customers of www.naranjasmiguelito.com may, at any time exercise their rights to access, modify, cancel and object over their personal data by writing to CITRÍCOLA CONDADO S. C. A.. , C/ Muelle De Portugal, 39, 21400 Ayamonte (Huelva) or send an email to contacto@naranjasmiguelito.com.

17 Jurisdiction

All purchases made from Naranjas Miguelito are subject to the Spanish Law. In the event of any conflict or discrepancy, the Courts of Seville would apply the jurisdiction, as long as there is not a legal provision that prohibits it.

18 Ineffectiveness and void clauses

Should any provision of these Terms and Conditions be declared fully or partially void or unenforceable, this will only affect that provision or the section thereof that is invalid or ineffective, remaining the General Conditions for the rest of provisions.